Poppy Life Care is committed to protecting the privacy and security of your health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information, including Protected Health Information (PHI), in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other applicable laws.
1. Information We Collect
We may collect the following types of information when you interact with our services:
Personal Information
● Name, date of birth, address, phone number, email
● Emergency contact details
Health Information (PHI)
● Medical history, treatment records, diagnoses
● Insurance details and billing information
● Information shared during appointments with wellness coaches, therapists, or other
practitioners
Technical Information
● IP address, browser type, device identifiers
● Usage and access data on our website or client portal
2. How We Use Your Information
We use your information to:
● Provide holistic and integrative health and wellness services
● Coordinate care among providers
● Schedule and manage appointments
● Communicate with you about your care
● Process billing and payments
● Improve our services and website
● Fulfill legal and regulatory obligations
3. How We Share Your Information
We may share your PHI only as permitted or required by HIPAA, including:
● With your consent: For referrals or coordinated care
● With healthcare providers: Who are involved in your care
● With insurance companies: For payment and reimbursement
● With business associates: Who perform services on our behalf (e.g., billing platforms,
electronic health record providers)
● When required by law: To comply with court orders, public health reporting, or in cases
of abuse, threats, or emergencies
We do not sell or rent your information to third parties for marketing purposes.
4. Your Rights Under HIPAA
You have the right to:
● Access and receive a copy of your health records
● Request corrections to your health information
● Receive a list of disclosures made outside treatment, payment, or healthcare operations
● Request restrictions on how we use or share your information
● Request confidential communications (e.g., at a different address or phone number)
● File a complaint if you believe your privacy rights have been violated
To exercise these rights, please contact us at the information provided below.
5. Safeguards to Protect Your Information
We implement a range of physical, administrative, and technical safeguards to protect your PHI, including:
● Encrypted data storage and transmission
● Secure access controls
● Staff training on HIPAA compliance and confidentiality
Despite our efforts, no system can guarantee 100% security. We encourage you to take care when transmitting information online.
6. Website and Online Tools
Our website may collect limited personal or technical data through contact forms, appointment bookings, or cookies. This information is used solely to support your care or improve your experience.
Third-party services used on our site (e.g., scheduling tools, analytics) are selected for their security and HIPAA compliance where applicable.
7. Children’s Privacy
Our services are not intended for individuals under the age of 13 without parental or legal guardian consent. We do not knowingly collect information from children under 13.
8. Contact Us
If you have questions about this Privacy Policy or your rights, please contact:
Poppy Life Care
1441 Superior Ave, Ste A, Newport Beach, CA - 92663
Email: info@poppylifecare.org Phone: 949-393-2240
9. Changes in the Privacy Policy
We reserve the right to modify and update this Privacy Policy at any time by posting an amended version of the statement on our Site. Please refer to this policy regularly. If at any time we decide to use Personal Data in a manner different from that stated at the time it was collected, we will notify you either on the panel home page of our Site or via email.
